Farnam Companies, Inc.
PO Box 34820
Phoenix, AZ 85067
1. What information does PETCOMFORTZONE.COM collect from you?
In order to better provide you with numerous products, PETCOMFORTZONE.COM collects two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.
Personally Identifiable Information
This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product, enter contests or sweepstakes, fill out surveys, and send us feedback. For example, this information might include your name, shipping address, telephone number, e-mail address, and product details. With this information, PETCOMFORTZONE.COM can better provide you with personalized services. For a few services, we may collect your personal information on behalf of other merchants and share it with them. If you visit one of the stores available through a link on our site, they will independently collect, use and share your personal information in accordance with their own privacy policies. If you have questions about their information practices, please read their privacy policies.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.
2. Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide PETCOMFORTZONE.COM's visitors with a superior customized online experience. We use the customer contact information to send promotional information, to enhance the operation of our site and to administer our systems.
Demographic data also may be collected at our site from third party advertising servers, content servers, or Web site analysis agents who provide us with the zip code and area code associated with a visitor's server, along with a report of the pages viewed on our site. We review the actions of the PETCOMFORTZONE.COM visitors on an aggregate basis to determine customers' preferences. PETCOMFORTZONE.COM also does research on our visitors' demographics, interests, and pages viewed based on the information provided to us during a promotion, from our server log files, from our Web site analysis agents, or from contests, drawings or surveys. We will use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to statistically analyze site use, to improve our product offerings, and to customize our site's content, layout, and services. We receive reports from third party ad servers, content servers, or Web site analysis agents that tells us how many ads were presented and clicked upon or what content was served or viewed.
We may also share your Personally Identifiable Information with third parties who provide services to us, our customers and Web site visitors. Those third parties include authorized contractors, temporary employees and consultants and other companies working with us (collectively, "third parties"). Where we believe it to be appropriate (in our sole discretion), we will ask our third parties not to disclose or use your Personally Identifiable Information for purposes other than to provide services to you or PETCOMFORTZONE.COM.
We gather information in the following ways:
Online Surveys and Polling
In order to improve our services to you, we ask some of our customers to voluntarily complete surveys, which may be collected by an independent third party. Individual survey answers are confidential, although Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
Contests and Sweepstakes
When you enter a contest or other promotion, we may ask you for contact information such as your name, address and e-mail address in order to administer the contest, to send you promotional e-mails, notify winners and make the winners' list publicly available pursuant to Farnam's policies. Your consent to such promotional use and disclosure of this information is a condition of your participation. As a condition of receiving any prize, you will be required to submit an Affidavit of Eligibility on a Release, for us to ensure that you are eligible to receive the prize according to the Contest Rules.
Contact Information and Third Party Data
If you contact PETCOMFORTZONE.COM or our customer service representatives by telephone, e-mail or letter, we may keep a record of your correspondence or comments. If you report a problem with our site, we may collect such information in a file specific to you. If you contact us through our feedback area or by calling one of our customer service representatives, we may ask for your name, e-mail address and order information in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you.
We also track customers' traffic patterns throughout their online sessions, including which pages, information and advertisements a customer views while using the site and what items they place in their basket or purchase. We use your IP address to diagnose problems with our servers, software, to administer our site and to gather demographic information.
We may share aggregated statistics about pages viewed on our site, sales and other shopping information with third parties.
Action Tags/Web Beacons
We may use and allow others to use action tags or web beacons in the operation of our site.
3. Who is collecting your information?
4. With whom do we share your information?
Other Parties: We do not sell, trade, or rent your Personally Identifiable Information to others without your consent. We may provide Non-Personally Identifiable Information about our customers' traffic patterns, and related site information to third parties, but these statistics do not include any Personally Identifiable Information. We may release account information when we believe that such release is reasonably necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of PETCOMFORTZONE.COM, our users, or others. If customers do not pay us for products ordered, we may submit their account information to a third party collection agency.
Services Provided on Our Site: Except as otherwise stated in this Policy, without your consent, PETCOMFORTZONE.COM does not disclose its customers' Personally Identifiable Information to other merchants. Data Analysis Agents: The information collected by or for PETCOMFORTZONE.COM may be provided to an outside company for the purpose of analysis. That analysis is to help us to improve our site and product selection, and to notify you of special offers that may be of interest to you. That data analysis agent may not share any Personally Identifiable Information with others, or use it for any other purpose than to help PETCOMFORTZONE.COM.
Compliance with Service of Process or Law Enforcement: Occasionally PETCOMFORTZONE.COM may be asked by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you. PETCOMFORTZONE.COM fully cooperates with law enforcement agencies as requested or required. We reserve the right to report to law enforcement agencies any activities.
5. How can you update or correct your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed. As a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.
6. What are your choices regarding collection, use, and distribution of your information?
Ad-servers and other Content Servers: You may also set your browser so that it will not accept "cookies" to prevent assignment from the ad server of a unique identifier; however, you will still be able to shop on our site if you do so.
7. What security precautions are in place to protect against the loss, misuse, or alteration of your information?
Your information is kept on a secure server. All of the customer data we collect is protected against unauthorized access by physical security means.
8. A special note about children's privacy
9. PETCOMFORTZONE.COM and third-party use of "Cookies" and "Action Tags."
PETCOMFORTZONE.COM Cookies: When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to PETCOMFORTZONE.COM. Our cookies store randomly assigned user identification numbers, the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, make the site run more smoothly and help us to maintain a secure site. You will still be able to browse our site if your browser is set not to accept cookies.
Ad Server and Content Server Cookies: We may use an outside ad serving company or content server to display banner advertisements and other information on our site or to serve promotional e-mails. As part of their service, they place a separate cookie on your computer. Except for the company that serves our promotional e-mails, PETCOMFORTZONE.COM does not provide third-party ad servers with any of your Personally Identifiable Information. PETCOMFORTZONE.COM and its third party ad servers do collect and use Non-Personally Identifiable Information about you, such as your IP address, browser type, the URLs from which you came, referring site's domain types (e.g., .com), operating system, the country, the server your computer is logged onto, where the servers that your computer is logged onto is located, the pages of our site and products that visitors viewed during their visit, where an ad was placed on a specific Web site page, the time and date particular ads were served, the area code and zip code associated with your server and whether you responded to a particular ad, and a receipt identifier.
Web site Analysis Agent Cookies: We may use a third party to analyze what our visitors find to be most interesting on our site. To do that, they will place a cookie on your computer with a randomly assigned unique number in order to track the pages you view on our site, along with other Non-Personally Identifiable Information.
Action Tags, Web Beacons and other Data Collection Methods: An action tag or a web-beacon (also known as a clear gif or a pixel tag) is a method used to track responses or actions by customers who view certain advertisements or other information on our site. Action tags are 1x1 pixel images embedded in a Web site page that are used to transparently collect information. Our ad server, content servers and Web site analysis agents may use action tags to count the number of times that visitors click on a particular banner ad or visit the pages of our site and to provide information about what products are viewed or purchased. Without collecting any Personally Identifiable Information, they use that data to tell us (and other advertisers) which ads are the most effective on particular sites. Our ad server, content server and Web site analysis agents may use an action tags on our pages, to keep anonymous track of the number of times that clicking on a banner ad or views of other information on our site. E-mail Distributor's Use of Action Tags: Our third-party e-mail distributor may also use action tags. They may, for example, keep track of when a promotional e-mail is opened and provide PETCOMFORTZONE.COM with ongoing aggregated reports of how many customers have responded. We share with them Web site usage information about visitors to our Web site who have received a promotional e-mail or other targeted promotional campaign. They use the information for the purpose of targeting future campaigns and upgrading visitor information used in reporting statistics. For this purpose, we and our third-party e-mail distributor note some of the pages you visit on our Web site through the use of action tags.
10. You should carefully review privacy policies of any third party sites accessible from PETCOMFORTZONE.COM
11. Contacting PETCOMFORTZONE.COM about privacy questions or concerns
Farnam Companies, Inc.
PO Box 34820
Phoenix, AZ 85067