Frequently Asked Questions

1. What does the product do?
   Comfort Zone^® with Feliway^® Spray controls urine marking and scratching, calms cats in transport and comforts cats in stressed environments. This unique product is a copy of the naturally occurring facial pheromones present in cats. The presence of these pheromones results in an emotional calming, reducing the cat’s impulse to mark its territory.
   
   Comfort Zone^® with Feliway^® Spray has been proven to help reduce your cat’s stress in the following environments and situations:
   • New Home
   • Transportation
   • Adjusting to a new environment such as hospitalization or boarding
   • Introducing a New Cat
   • New Furniture
   • Unfamiliar People
   • Other Animals
2. What is the active ingredient?
   An analogue of feline facial pheromone is the active ingredient.
3. What are pheromones?
   Pheromones are naturally occurring chemical substances secreted by animals to communicate, for example, ownership of territory and mating availability to others. Pheromones can be secreted from various locations on the body.
4. How do cats use facial pheromones?
   Cats use facial pheromones to familiarize themselves with their environment. Surfaces that have been marked with these pheromones are recognized by the cat as familiar, non-threatening, and comforting. These facial pheromones are proven to have an emotionally calming effect on cats. By mimicking them, Comfort Zone^® with Feliway^® Spray is able to soothe cats and help prevent urine marking.
5. How is the product used?
   The urine marks should be cleaned as soon as possible. The use of 70% alcoholic disinfectant (where available) or distilled white vinegar mixed with warm water is recommended. Approximately one capful in a small basin of warm water. Otherwise, liquid hand soap may also be used. Wash the area with the solution and allow to dry naturally. Comfort Zone® with Feliway® Spray can then by sprayed onto the area to reduce the likelihood of urine marking re-occurring. Never use ammonia-based cleaners (bleach) or cleaning products with a strong smell to remove urine marks, that will attract cats back to the same locations. Enzymatic odor neutralizer, or molecular cleaner may also be used to remove the odor. After cleaning urine-affected areas, Comfort Zone^® with Feliway^® Spray should be sprayed directly onto the urine marks, as well as onto prominent objects including furniture, drapes, window frames and doorways. Urine marks and prominent objects should be treated once daily for 30 days. One depression of the nozzle should be applied approximately 4 inches from the site, 8 inches from the floor. Only one spray per application site is necessary. Comfort Zone^® with Feliway^® Spray should be used at room temperature and shaken before use. If the product is colder than the room in which it will be used, leave it in the room for one hour prior to use. Always refer to the package insert for complete instructions for use.
6. My male cat only marks when the neighbor cat is in heat. Will Comfort Zone^® with Feliway^® Spray help?
   Yes. When a male cat is marking in response to the presence of a female in heat (this is usually accompanied by continual calling), it is not necessary to apply Comfort Zone^® with Feliway^® Spray on all prominent objects that could be attractive to the cat. In this case, it is sufficient to apply Comfort Zone^® with Feliway^® Spray only to the places marked, which are usually near doors and windows.
7. We have eight cats and urine marks everywhere. What should we do?
   The risk of urine marking is greater when several cats are present in a household. The application of Comfort Zone^® with Feliway^® Spray should be increased to two or three times per day on marked sites and once a day on prominent objects that could be attractive to the cats. Marking behavior may resume if the stimulus remains present.
8. What if I have an elderly cat?
   With elderly cats, Comfort Zone^® with Feliway^® Spray may need to be used for 45 days in the manner described for multiple cat households, then once every 2-3 days for as long as necessary.
9. Can I use Comfort Zone^® with Feliway^® Spray to keep my cat calm during transport?
   For transport in a cage, spray the inside of the cage with Comfort Zone^® with Feliway^® Spray about 20 minutes before introducing the cat. For transport in a car or other vehicle, spray 3-4 times around the cat's usual place in the vehicle before placing the cat in it.
10. Will Comfort Zone^® with Feliway^® Spray reduce my cat’s stress when I have to board him?
    Comfort Zone^® with Feliway^® Spray has been proven to reduce stress when boarding. Spray each corner of the cattery accommodation before introducing the cat (total 4 sprays). Repeat the sprays daily until the cat is observed to rub its head in the areas of the sprays.
11. Will Comfort Zone^® with Feliway^® Spray prevent our cats from marking in our new house?
    To prevent urine marking by a cat in a new house, Comfort Zone^® with Feliway^® Spray should be sprayed once per day on prominent objects that could be attractive to the cat including furniture, window frames and doorways.
12. How often should the product be used?
    Urine marks and prominent objects should be treated once daily for 30 days. With elderly cats, Comfort Zone^® with Feliway^® Spray may need to be used for 45 days in the manner described for multiple cat households, then once every 2-3 days for as long as necessary.
13. Once my cat stops spraying, can I stop using Comfort Zone^® with Feliway^® Spray?
    No. For best results, treatment should be continued once daily for 30 days.
14. How well does it work?
    Several studies* have shown significant reductions in urine marking. One such study shows that 95% of cats tested reduced marking.
15. Is it a cleanser?
    Comfort Zone^® with Feliway^® Spray is not a cleanser; it is a solution that works to control vertical urine marking.
16. Can I use it with a cleanser/enzyme?
    The urine marks should be cleaned as soon as possible. The use of 70% alcoholic disinfectant (where available) or distilled white vinegar mixed with warm water is recommended. Approximately one capful in a small basin of warm water. Otherwise, liquid hand soap may also be used. Wash the area with the solution and allow to dry naturally. Comfort Zone® with Feliway® Spray can then by sprayed onto the area to reduce the likelihood of urine marking re-occurring. Never use ammonia-based cleaners (bleach) or cleaning products with a strong smell to remove urine marks, that will attract cats back to the same locations. Enzymatic odor neutralizer, or molecular cleaner may also be used to remove the odor.
17. Will Comfort Zone^® with Feliway^® Spray stop a female cat from marking?
    Comfort Zone^® with Feliway^® Spray is ideal for controlling urine marking in both male and female cats.
18. Will Comfort Zone^® with Feliway^® Spray stop a cat from urinating outside the litter box?
    If the cat is directing urine to a vertical surface (marking), Comfort Zone^® with Feliway^® Spray is effective in controlling this behavior. For best results, it is important for a veterinarian to make a proper diagnosis of behavioral urine marking. If the cat is squatting and urinating on a horizontal surface, there are a number of reasons that may cause this behavior, including:
    • Urinary tract infection or crystalluria
    • Inadequate cleaning of the litter box
    • Unacceptable type of litter or litter box
    • Relocation of litter box to busy area
    • Accessibility of litter box (are they blocked by another animal?)